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WiFi Light Blinking and App not working

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I just received a i65s and after taking the unit out of the box and turning it on, the WiFi light keeps blinking. I haven't reset it and when I do the light still keeps blinking as soon as I power the unit on. also the Alorair-c app won't let me log in it just keeps spinning...not a good start.

Asked on Jan 24, 2025 - 06:20:45pm
Earl
Answers

Alorair

Dear Earl,
Thank you for choosing Alorair products. We have received your feedback regarding the blinking WiFi light on your Sentinel HDi65S i65s model and the issue with logging into the Alorair-c app. We sincerely apologize for any inconvenience this may have caused you.
Please be assured that our engineering team is actively investigating the app issue you reported and is working diligently to find a solution. We expect the repair work to be completed within 3 days. In the meantime, we kindly ask for your patience and suggest that you attempt to log in to the Alorair-c app again after the 3-day period.
Should you still be unable to log in after waiting for 3 days, please do not hesitate to contact our after-sales team. We will be more than happy to assist you with the process of returning or exchanging your product to ensure your satisfaction.
Once again, we apologize for any trouble this may have caused and appreciate your understanding and support. We are committed to providing you with high-quality products and services and look forward to your continued patronage.
Best regards,
The Alorair Team

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