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Brand New Sentinel Elite 80X issue

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Brand new unit in 50° basement. Running for 36 hours, set at 45% RH, has only dropped the humidity level to 57% from a starting point of 62%. Clearly this brand new unit is defective. I need a call back ASAP @ (518) 275-7810 to discuss this. I bought a premium unit at $650 to avoid these problems and Im very disappointed with Alorair....

Asked on Mar 28, 2026 - 05:22:49am
Christopher L Sofia
Answers

China Team Member

Answered on Apr 02, 2026 - 04:26:23am

Dear Christopher,

Thank you for reaching out and for sharing your experience with your brand new Sentinel Elite 80X. We are truly sorry to hear about your frustration — and we completely understand.

You purchased a premium unit at $650 with the expectation of reliable, trouble-free performance, especially in a challenging 50° basement environment. We sincerely apologize that your experience has fallen short of that expectation. This is not the level of quality or service we stand for.

We have taken immediate action:

A customer support specialist has been assigned to your case and will call you at (518) 275-7810 within the next few hours to personally assist you.

We will work with you to either resolve the performance issue.

Thank you for giving us the opportunity to make this right.

Best regards,
Alorair Team

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