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Alorair-C not diplaying information

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Just purchase HD35P (3/23/26) with WiFi and installed on 3/30/26. App worked great for 24 hours and then no more information from device. Can login to app and select home, device, details but no status info for device. 

Registered unit on Alorair warranty site when purchased. Didn't expect an issue this quick. 

Asked on Apr 01, 2026 - 10:25:46am
C Seman
Answers

China Team Member

Answered on Apr 02, 2026 - 04:22:27am

Dear C Seman,

Thank you for reaching out and for providing the detailed information about your HD35P unit. We sincerely apologize for the frustration and inconvenience this issue has caused — especially so soon after your installation.

We understand how disappointing it can be when a new product, especially one with WiFi functionality, does not perform as expected. Please accept our sincere apology for the negative experience you've encountered.

To help resolve this as quickly as possible, please try the following steps:

Log out of your Alorair-C app completely, then log back in using your registered credentials. In many cases, this simple step can refresh the connection and restore device status information.

If the issue persists after re-login, please gather the following information and email it to our customer support team at [email protected]:

Purchase platform (e.g., Amazon, Alorair official site, etc.)

Order number

Product model: HD35P

Serial number (located on the unit label)

Once we receive your email, our support team will personally guide you through further troubleshooting steps and work to restore full functionality to your device.

Additionally, our technical team has been notified and is actively investigating the Alorair-C app for any potential bugs or server-side issues that may be causing this behavior. We will continue to monitor and improve the app's stability and performance.

We truly appreciate your patience and for bringing this to our attention. Your feedback helps us build a better product and user experience.

Thank you for choosing Alorair. We are committed to making things right.

Best regards,

Alorair Team

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