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Home / Storm LGR Extreme is frequently display comp delay message

Storm LGR Extreme is frequently display comp delay message

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Hi, I noticed that my new Storm LGR Extreme is displaying a "Comp Delay" countdown every few hours. Is that expected? Why is the machine doing this operation? Thank you

Asked on Jul 17, 2023 - 11:48:14am
David
Answers

Alorair

Hi David,

1. Please turn on the machine and let it run for 30 minutes. Then give the temperature and humidity values of the inlet and outlet and the temperature of the coil on the display;
2. Check if the buoyancy of the drain pipe and the drain condition are proper.
  Based on the above situation, I'll analyze the problem again, thank you !    

 

 

David

Hi, 

1. Here are the request information

1.1 Inlet: 21 C, 50%

1.2 Outlet: 25 C, 42%

1.3 Coil temp: 15 C

2. I'm not sure what you mean by this. Could you please elaborate?

David

Any feedback on the above? Thank you :) 

David

Any feedback on the above? Thank you :) 

Alorair

Hi David,

From the data, the machine can't dehumidify, and it's suspected that the refrigerant has leaked.

David

What is the process to handle this issue? I both it < 30 days ago on amazon. Can I ask for a replacement?

David

Bought*

Alorair

Hi David,

Yeah, you can ask for a replacement, and deal with it according to the after-sale service. 

David

Should I ask amazon for a replacement or Alorair?

Alorair

Hi David,

You can ask amazon for a replacement.

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