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HDI 65 Wi-FI

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Does this model work with the app? I am unable to connect.

Asked on Jun 05, 2024 - 01:44:26pm
Rachel
Answers

Alorair

Hi Rachel, this model has smart wifi control function. It is recommended that you try to reconnect or restart the dehumidifier and WiFi router. Please make sure the dehumidifier is within the coverage of the router.

Rachel

I have tried these things already. When I select "Select," BK-alorair blutooth is not in the list. Do you have any other suggestions?

Alorair

Hi Rachel, You need to turn on the Bluetooth on your phone and then connect

Rachel

The Bluetooth was already turned on. In my screenshot, you can see other Bluetooth networks appear. But the Alorair Bluetooth does not. I have followed all instructions from the video.

Alorair

Hi Rachel, sorry for the inconvenience, could you please take a video of your operation? We would like to see the phone screen and the dehumidifier. Please also send us a photo of the dehumidifier nameplate, thank you.

Rachel

Please see the attached photos. Is there an email address to send the video to? I am unable to upload it. Thank you.

Alorair

Hi Rache, sorry, after checking, the device was misprinted and cannot actually connect to the app. You can contact the customer service team at support@alorair.com to return the product or exchange it for a new version of HDi 65 WIFi.

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