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Home / HD55 is icing up and blowing cold air

HD55 is icing up and blowing cold air

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My 3 year old HD55 unit is still freezing up..
I thawed out the machine and drained it
I cleaned the coils
I cleaned the filter
I ran it agin and it iced up
I waited for it to defrost
Ran it again without the filter, still iced up
It is now just blowing cold air and icing up after a few hours
Is there a part I can replace myself? It's showing 60%. I live in New Jersey the basement temp is around 65 F.
I sent a detailed email with picture to you today.
Thanks, Ken
 

Asked on Apr 26, 2025 - 09:07:48am
Ken
Answers

Dear Ken,
Please accept our sincerest apologies for any inconvenience you've experienced. We appreciate you reaching out to us and sharing your feedback regarding your AlorAir product.
We understand your concern about the issue you're facing with your HD55 unit. However, it seems there might be a slight misunderstanding regarding our support channels. 
You mentioned sending pictures to our after-sales email address, which is the correct channel for handling specific product issues and warranty claims. Our support team is best equipped to assist you with troubleshooting and resolving the "icing up and blowing cold air" problem you described with your HD55 unit. They can provide detailed guidance and, if necessary, initiate the warranty process.

The community platform you're currently using is primarily for general inquiries and pre-sale questions. While we can answer some of your questions here, we are unable to directly process after-sales service requests or access the information you've sent to our email team.

To ensure the most efficient resolution, we highly recommend contacting our after-sales email support directly at [[email protected]]. They will have access to your previous correspondence and the photos you provided, allowing them to better understand and address your specific situation.
We are committed to providing you with the best possible support and ensuring your satisfaction with your AlorAir product. We appreciate your understanding and look forward to helping you resolve this issue promptly.
Sincerely,
AlorAir

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