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Home / HD55 (Filter Side) Freezing up

HD55 (Filter Side) Freezing up

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My one year old HD55 unit is still freezing up now,  and it doesn't drip out as much. I cleaned the unit yesterday, replaced the filter, which was frozen on to the coil,l I had to wait several hours. Is there a  part I can replace myself? It's showing 60%. I live in S. Carolina and the basement temp is 65 F.

Asked on Apr 11, 2025 - 05:12:43am
Jonthan
Answers

Dear Jonthan,

We apologize for the inconvenience you have experienced with the freezing issue of your HD55 dehumidifier. We understand that this problem can be frustrating, and we appreciate your patience as we work to resolve it.

To better assist you, we need to know the production date of your dehumidifier, which is located on the nameplate. Our team has previously optimized the defrost program for this model, so it is crucial to confirm whether your unit was produced before or after this optimization to address the issue effectively.

Please take a photo of the nameplate information on your machine and send it directly to our support team at [email protected]. Additionally, please include a brief summary of our conversation in your email.

Once again, we apologize for any inconvenience this issue may have caused. Thank you for choosing Alorair, and we look forward to resolving this matter as quickly as possible.

Best regards,
Alorair

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