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E5 error message

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Purchased  5 months ago. Used 4 times. Now have E5 error message which supposedly means refrigerent leak.  Left emails at customer support without reply as of yet.  Trying to contact you this way to get a reply.

ALORAIR Crawlspace Dehumidifiers Energy Star, 145 Pint Commercial Dehumidifier for Basements with Drain Hose, 1,800 Sq.Ft Auto Defrost Compact Portable Industry Crawl Spaces Dehumidifier

Asked on Apr 06, 2025 - 12:16:26am
Michael
Answers

Dear Michael,

We sincerely apologize for the inconvenience caused by the E5 error message on your ALORAIR dehumidifier. We understand how frustrating this must be for you.

Your dehumidifier is still under warranty. Please visit our product-warranty page at [https://www.alorair.com/page/product-warranty] to submit your warranty claim. Make sure to provide all required order information including purchase date, model number, serial number, and description of the issue. This is the most direct way to get professional support for your product.

If you are concerned about not receiving a timely response from our customer service department, please feel free to leave your purchasing platform, order number, and contact information right here in this communication window. We will ensure that our after-sales team receives this information promptly and takes care of your issue without delay.

Thank you for your patience and understanding.

Best regards,
Alorair

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