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App down again?

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Checked my app early this morning and everything checked out. As of 12:00 pm the app showed nothing so I tried reinstalling app, unplugged my HDi65S to see if I could reconnect. When I tried to login all I got was a spinning wheel. As of 2:30 nothing but a spinning wheel. What is going on?  This is why I bought this dehumidifier, for the WiFi option. 

Asked on Mar 31, 2025 - 10:30:57am
Mike
Answers

Dear Mike,

First and foremost, we sincerely apologize for the inconvenience you encountered while using our application today. We are fully aware that this has affected your ability to monitor the HDi65S dehumidifier, and we take this matter very seriously.

Please be assured that we have promptly contacted our engineering team, who are currently working diligently on an emergency fix. We anticipate that this issue will be resolved within the next 8 hours. During this time, we kindly ask for your patience and suggest that you try logging in and reconnecting your dehumidifier after a few hours.

Once again, we deeply apologize for any inconvenience caused by this interruption. Should you encounter any other issues or require further assistance, please do not hesitate to reach out to our dedicated support team at [email protected].

Thank you for choosing Alorair and for bringing this issue to our attention. We remain committed to providing you with reliable, high-quality service and ensuring your optimal user experience.

Warm regards,
Alorair

Eric

App is back up running here. Can there be a server outage check/icon on the homepage bottom going forward?

Dear Eric,
We're glad to hear that the app is back up and running for you. Thank you for your suggestion regarding the addition of a server outage check/icon on the homepage bottom. We value your feedback and will definitely consider incorporating this feature in upcoming updates to enhance transparency and user convenience.
Furthermore, we are excited to share that our latest app update is scheduled to launch at the end of June. This new version will bring improved stability along with various enhancements aimed at providing a seamless user experience.
Thank you once again for your valuable input. If you have any more suggestions or need assistance, feel free to reach out to us.
Best regards,
Alorair

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