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App down again?

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Checked my app early this morning and everything checked out. As of 12:00 pm the app showed nothing so I tried reinstalling app, unplugged my HDi65S to see if I could reconnect. When I tried to login all I got was a spinning wheel. As of 2:30 nothing but a spinning wheel. What is going on?  This is why I bought this dehumidifier, for the WiFi option. 

Asked on Mar 31, 2025 - 10:30:57am
Mike
Answers

Dear Mike,

First and foremost, we sincerely apologize for the inconvenience you encountered while using our application today. We are fully aware that this has affected your ability to monitor the HDi65S dehumidifier, and we take this matter very seriously.

Please be assured that we have promptly contacted our engineering team, who are currently working diligently on an emergency fix. We anticipate that this issue will be resolved within the next 8 hours. During this time, we kindly ask for your patience and suggest that you try logging in and reconnecting your dehumidifier after a few hours.

Once again, we deeply apologize for any inconvenience caused by this interruption. Should you encounter any other issues or require further assistance, please do not hesitate to reach out to our dedicated support team at support@alorair.com.

Thank you for choosing Alorair and for bringing this issue to our attention. We remain committed to providing you with reliable, high-quality service and ensuring your optimal user experience.

Warm regards,
Alorair

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