• Dear Customers, due to the peak sales season and recent customs policy adjustments, the delivery time for some orders will be extended to 7-14 working days.
  • If you have already placed an order, please be patient. For urgent needs, plan purchases carefully. If you have any questions, please contact our customer service.

Order Tracking | (888) 990 - 7469 | Sign in/Sign up

Alorair emailOffer
SIGN IN / SIGN UP
 ORDER TRACKING
  EMAIL OFFERS
 (888) 990 - 7469
Search for it here...

Home / Alor-Air R Lite App - not working - ? Since April

Alor-Air R Lite App - not working - ? Since April

Back to List

I tried to connect to the Storm LGR Extreme as usual, but when trying to send a PURGE COMMAND - it says "send failed"

 

This was working in the past, and there have been no network changes. I turned the unit on off, by unplugging. As well are restart the app, but both made no difference.

Is this something that will be fixed with the new update I am reading about.

 

Thanks

Asked on May 18, 2025 - 01:13:55pm
Robert
Answers

Dear Robert,

Thank you for reaching out regarding the connectivity issue with your Storm LGR Extreme unit. We sincerely apologize for the inconvenience this has caused.  

We are aware of the "send failed" error you encountered when attempting to send a PURGE COMMAND, and our team has been actively working on a resolution. The upcoming app update, scheduled for release soon, includes fixes for this issue and will significantly improve overall stability and performance.  

In the meantime, we recommend ensuring your app is updated to the latest version once the release is available. If the issue persists after the update, please don’t hesitate to contact our support team directly at [[email protected]] or [(888) 990 - 7469] for further assistance.  

We appreciate your patience and understanding as we work to enhance your experience with AlorAir products. Thank you for your continued trust in our brand.  

Best regards,  
AlorAir

Your Answer *

Login/Signup to Answer Question
Connect With Us
Featured Questions