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Service Appears Down…App Unresponsive

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Service Appears Down…App Unresponsive 

Asked on Feb 20, 2025 - 12:40:29pm
Earl
Answers

Dear Earl,
Thank you for reaching out to Alorair regarding the issue "Service Appears Down…App Unresponsive." We apologize for any inconvenience this may have caused you.
To assist you effectively, we kindly request the following detailed information:
1. Could you please provide the model number of your Alorair machine? This will enable us to offer you more targeted support.
2. When the server failure occurred, did you receive any error messages or codes? If so, please share these details with us.
3. Additionally, could you describe the circumstances leading up to the issue? For example, what actions were you taking when the problem arose, how often does it occur, and are there any specific triggers that you've noticed?
Please provide the requested information to help us diagnose the problem and find a solution promptly. We are committed to resolving your issue as quickly as possible and minimizing any disruption to your operations.
Should you have any further questions or require additional assistance, do not hesitate to contact us. Our support team is here to help you every step of the way.
Thank you for your patience and cooperation. We look forward to your response.
Warm regards,
Alorair Customer Support Team

Earl

Looks like the service is down again

Hello Earl,

I’m very sorry for the unpleasant experience with our service. 
I have contacted our engineering team to urgently check the server issue. Could you please provide the model number of your machine, as well as the error message displayed on the screen when the server fails? If possible, could you please send us a photo so we can better understand the specific problem with the server?
Thank you for your patience and cooperation. We look forward to your response.
Warm regards,
Alorair Team

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