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Home / ALORAIR App not working with new iPhone 16

ALORAIR App not working with new iPhone 16

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Hello,

I was just wondering if anyone else is experiencing this issue.  The app worked perfectly fine on my iPhone 14 but when I open it up on my new iPhone 16 all I get is a sad face emoji that says "We're sorry ..." followed by the words "Back" "Close" and "Restart".

Can anyone offer some insight into this?

Thank you

Asked on Jan 20, 2025 - 05:46:58pm
Guy
Answers

Alorair

Hello there,

We have received your feedback and apologize for the unpleasant experience with our app. Unfortunately, it appears that there is a compatibility issue with our current app version and the new iPhone 16.
In the meantime, we recommend continuing to use your iPhone 14 for app connectivity, as it seems to be working smoothly with the current version. We apologize for any inconvenience this may cause.
Rest assured, our development team is actively working on a new version of the app that will be fully compatible with the iPhone 16. We are aiming to have this new app version available for use later this year. Once it's ready, we will provide you with a free update to ensure a seamless transition to the new app.
We appreciate your patience and understanding as we work to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Best regards,
The Alorair Team

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