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Water leak

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HD55 leaking.  Pump works when i press button.  no error code.  Gravity hole is plugged.  No ice that I can see.  Why ?

Asked on Apr 28, 2025 - 10:43:13am
DAVID
Answers

Dear DAVID,  

Thank you for reaching out regarding the water leak issue with your HD55 unit. Here are some steps to help diagnose and resolve the problem:  

1. Check Drainage System: 
   - Ensure the drain line is free of kinks, clogs, or obstructions. Even if the gravity hole is plugged, a partial blockage elsewhere could cause slow drainage and leaks.  
   - Verify the drain hose is properly connected and positioned downward for smooth water flow.  

2. Pump Operation:
   - While the pump activates manually, observe if it runs automaticallyduring normal operation. If not, there may be a sensor or float switch issue preventing automatic activation.  

3. Condensate Pan Inspection:
   - Examine the condensate pan for cracks, misalignment, or debris that might divert water away from the drain.  

4. Professional Support:  
   - If the issue persists, our technical team can assist further. You may contact [email protected] or schedule a service visit.  

Best regards,  
Alorair

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