Dear Jenn,  

Thank you for reaching out regarding the E4 error code on your HD55 unit. This code indicates a **"Water Full Alarm"**, typically caused by:  
- Clogged or bent water drainage pipes  
- Improper drainage setup  

Recommended Steps:  
1.Check the drainage system**: Ensure the water outlet pipe is not kinked or blocked.  
2. Restart the unit: After verifying the pipes, unplug the dehumidifier for 5 minutes, then restart.  

If the issue persists, please contact our after-sales support team at [[email protected]] for specialized troubleshooting and warranty assistance.  

*Note: This chat window is for pre-sales and general inquiries. For technical issues, our after-sales team will provide faster resolution.* 

We appreciate your trust in AlorAir!  

Have the same problem with my Storm LGR1250.  I checked the wiring to my pump and all the lines for blockages.  My unit in place only 8 months. Reached out to customer service and was told it's likely a faulty water pump. They will not honor my warranty (even though I filled out the registration card online the day my unit was installed). They won't sent the replacement part without me paying for it, simply because I can"t provide an invoice/receipt for the purchase. I explained that a personal friend who does plumbing and heating purchased and placed the unit for me. I also explained that my friend had an unfortunate accidnet and passed away 4 months ago. I have no way of knowing where the unit was purchased, let alone be able to get an invoice. They don't care, they sent me a link where to purchase my new water pump. I feel like I'm stuck between a rock and a hard place because I already have $1400 into this unit. I will purchase the pump and hope that it lasts more than 8 months. Anyone on here contemplating purchasing an Alorair product, I will say beware. There may be other companies out there who believe in and will back up their products in event of a problem....not this one!

Dear Nicholas,  

Thank you for reaching out and sharing your concerns regarding your Storm LGR1250 unit. We sincerely apologize for the frustration you’ve experienced with the warranty process. At AlorAir, we strive to uphold the highest standards of customer service, and we appreciate the opportunity to address this matter.  

As a manufacturer, our products are sold through both our official website and authorized distributors. To ensure a smooth warranty process, we require customers to complete a warranty registration at the time of purchase, which includes detailed purchase information. This helps us verify ownership and protect the interests of both parties. In your case, our after-sales team was unable to proceed with the warranty claim due to the lack of an invoice or verifiable purchase record, which is a standard procedure to prevent misuse.  

However, we deeply empathize with your situation, especially given the unfortunate passing of your friend who assisted with the purchase. In light of these exceptional circumstances, we are willing to make a goodwill exception and process your warranty claim for the water pump. Our support team will reach out later to arrange the replacement at no cost to you.  

We value your trust in AlorAir and hope this resolution reaffirms our commitment to standing behind our products. We kindly ask that you reconsider your public feedback based on this positive outcome, as we always aim to support our customers fairly and transparently.  

Should you have any further questions or need assistance, please don’t hesitate to contact our after-sales team directly at [[email protected]].  

Best regards,  
AlorAir