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E4 Error Code on HD55

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Every time I turn my machine on it runs for 2 seconds and then shuts off with the E4 error code. I have unplugged the machine multiple times and it always returns to the error code. I have HD55

Asked on May 08, 2025 - 01:47:45pm
Jenn
Answers

Dear Jenn,  

Thank you for reaching out regarding the E4 error code on your HD55 unit. This code indicates a **"Water Full Alarm"**, typically caused by:  
- Clogged or bent water drainage pipes  
- Improper drainage setup  

Recommended Steps:  
1.Check the drainage system**: Ensure the water outlet pipe is not kinked or blocked.  
2. Restart the unit: After verifying the pipes, unplug the dehumidifier for 5 minutes, then restart.  

If the issue persists, please contact our after-sales support team at [[email protected]] for specialized troubleshooting and warranty assistance.  

*Note: This chat window is for pre-sales and general inquiries. For technical issues, our after-sales team will provide faster resolution.* 

We appreciate your trust in AlorAir!  

Nicholas

Have the same problem with my Storm LGR1250.  I checked the wiring to my pump and all the lines for blockages.  My unit in place only 8 months. Reached out to customer service and was told it's likely a faulty water pump. They will not honor my warranty (even though I filled out the registration card online the day my unit was installed). They won't sent the replacement part without me paying for it, simply because I can"t provide an invoice/receipt for the purchase. I explained that a personal friend who does plumbing and heating purchased and placed the unit for me. I also explained that my friend had an unfortunate accidnet and passed away 4 months ago. I have no way of knowing where the unit was purchased, let alone be able to get an invoice. They don't care, they sent me a link where to purchase my new water pump. I feel like I'm stuck between a rock and a hard place because I already have $1400 into this unit. I will purchase the pump and hope that it lasts more than 8 months. Anyone on here contemplating purchasing an Alorair product, I will say beware. There may be other companies out there who believe in and will back up their products in event of a problem....not this one!

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