I have a brand new Storm LGR extreme and im getting a E5 error

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I'm getting an E5 error on a brand new Storm LGR.  What do I do with this.

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Alorair Team

Answered on Jul 17, 2026 - 08:17:39pm

Dear Brian,

Thank you for reaching out.

An E5 error indicates a possible refrigerant leak. Once the E5 error is detected, the unit will continue running for approximately 30 minutes to verify the issue before automatically shutting down.

Based on the email address you provided, our customer support team will contact you shortly to arrange the next steps. Please check your inbox for our follow-up email.

Best regards,
AlorAir Team

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