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Does wifi work?

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I'm considering purchasing the HDi65s since it has wifi. But i keep seeing how bad the app is. On Amazon, this model is listed as a "frequently returned item". Has the app been fixed, or is it still an issue? Also, if there is a power failure, will this turn back on when the power is restored?

Asked on Feb 09, 2026 - 07:35:36pm
John Alvino
Answers

EFSArCBy EFSArCBy

Answered on Apr 18, 2026 - 10:37:36am

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EFSArCBy EFSArCBy

Answered on Apr 18, 2026 - 10:37:35am

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EFSArCBy EFSArCBy

Answered on Apr 18, 2026 - 10:37:35am

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EFSArCBy EFSArCBy

Answered on Apr 18, 2026 - 10:37:26am

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China Team Member

Answered on Feb 23, 2026 - 11:10:15pm

Dear Mark Augustine,

Thank you for choosing AlorAir, and please accept our sincere apologies for the inconvenience caused by the issues you're experiencing with the app. We fully understand how important remote access is, especially when the unit is installed in a crawlspace. We're sorry to hear that the app is no longer working as expected, and we truly appreciate you bringing this to our attention.

To help us investigate the issue and assist you more effectively, could you please send the following information to our customer support email at: [email protected]

Your order number or proof of purchase

The platform where you purchased the unit (e.g., official website, Amazon, etc.)

A clear photo of the unit's nameplate (showing the model, serial number and Production date)

In the email, please briefly describe the issue you're facing. Our support team will review your case and provide a solution as soon as possible.

Thank you again for your patience and understanding. We're here to help and will do our best to resolve the matter promptly.

Best regards,
AlorAir Team

Mark Augustine

Answered on Feb 19, 2026 - 12:57:34pm

I, too, am having issues with my HDi65S dehumidifier app. It used to work perfectly but now I can't get any status from the unit nor can I control it anymore. I purchased my unit in September 2024 and am using the AlorAir-C with an iPhone 14 Pro. I'm as frustrated as others on this site about the app not working. It is why I bought this model dehumidifier as it is in my crawlspace and I need to check on it remotely. Hopefully AlorAir Support can assist here.

China Team Member

Answered on Feb 09, 2026 - 07:50:39pm

Dear John Alvino,

Thank you for your interest in the AlorAir HDi65s dehumidifier. We appreciate your questions and are happy to provide you with the most up-to-date and accurate information.

First, regarding your concern about Wi-Fi functionality and app experience: We fully acknowledge the feedback on earlier versions of the app. All Wi-Fi models currently sold on our official website (including the HDi65s) come equipped with the newly upgraded app. The latest version offers notable improvements in stability, connection speed, and user interface, along with more powerful and intuitive features—all designed to deliver a more reliable and convenient smart control experience. We are committed to ongoing maintenance and updates to ensure its long-term, stable performance.

Second, regarding operation after a power outage: Rest assured, the HDi65s is equipped with an auto-memory and restart function. In the event of a power interruption, the unit will automatically restart once power is restored and resume operation with the same settings and mode as before the outage. No manual restart is required, making it ideal for continuous operation and peace of mind even when you’re away.

If you have any further questions about product features or technical details, please feel free to explore the product page on our website or contact our customer support team directly. We are committed to providing you with reliable products and satisfactory service.

Best regards,
AlorAir Team

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