PAYMENT & ORDER & SHIPPING

Payment, Order Tracking, & Shipping Inquiries                                                                         Go to your order status page

 Here are some common questions and their corresponding answers regarding the entire process of product purchasing:

1. How can I track the shipping of my order?
· You may find the tracking number on the confirmation email sent to you. Enter the tracking number in you desired browser to track your order.
 

2. When will my order be shipped?
· After purchase and payment verification, your order will be shipped out for delivery from our warehouse within 3 business days.
 

3. What are the benefits of creating an AlorAir account?
· By choosing to create an AlorAir account, you will have access to the following information:
     o Your Account Information
     o Your Order History
     o Your Order Status
     o Support for easy processing of claims for Return, Repair, or Replacement
     o Email Subscriptions on our latest Promotional Offers
     o Eligibility for Coupons and Gift Certificates

4. How do I contact technical support?
· You may contact us via call, email, or live chat, Monday to Friday, 7 AM-4 PM (PST). Visit our Contact Page for more information:
https://www.alorair.com/page/contact-support
 

5. How do I contact customer service?
· You may contact us via call, email, or live chat, Monday to Friday, 7 AM-4 PM (PST). Visit our Contact Page for more information:
https://www.alorair.com/page/contact-support
 

6. Do you have live chat support?
· Yes. We would be glad to answer your queries through our live chat, Monday to Friday, 7 AM-4 PM (PST).
 

7. Where can I find AlorAir products?
· You may find our products on the following platforms:
    o www.alorair.com
    o www.amazon.com
    o www.thedryair.com
    o www.alorair.shop
    o www.allergybuyersclub.com
    o www.toolots.com
 

8. Can I update information on my AlorAir account?
· Yes. For reasons of keeping your information accurate, you may update them by following these steps:
Step 1: Go to www.alorair.com
Step 2: Click on Log In located at the upper right corner of the page Step 3: Enter your email address and password
Step 4: Once logged in, click on Personal Information and make your desired changes
Step 5: Once all changes has been made, click Update Profile to save the changes
 

9. What should I do if the items on my shopping cart disappeared?
· The process of purchasing an item in our website is live for all users, and it reflects how much is in stock at the moment. Placing an item in your cart does not guarantee your ownership of the stock unless it is paid. So, if another customer was able to pay for the same stock that you put in your cart before you do, the item would automatically disappear in your cart. This, however, is only the case for items that are currently low in stock.
 

10. Why does my credit card keep getting denied on the AlorAir website?
· At very rare times, our website might deny a company credit card. So, it is best to use a personal credit card.
 

11. Does AlorAir accept international credit cards?
· Yes. But, the use of international credit cards does not mean that we can ship to international addresses. Our company only ships within the United States.
· Note: Orders placed using an international credit card may take up to 72 hours to finalize processing and authenticating prior to shipping.
 

12. Does AlorAir accept cashier’s checks or wire transfers?
· For this matter, kindly contact any of our customer service representatives.
 

13. Is it safe to use my debit/credit card to purchase AlorAir products?

· Yes. AlorAir takes great pride in offering a safe and secure online purchasing experience. We highly respect your privacy and are committed to continuously protecting it. We use a wide array of electronic and physical security measures and devices to protect your personal data including your debit/credit card information from unauthorized access.
 

14. What types of credit cards does AlorAir accept?
· We accept Visa, MasterCard, and American Express credit cards.
 

15. How do I use my coupon code?
· Follow these steps to use your Coupon: Step 1: Choose your desired product Step 2: Click the Add to Cart button
Step 3: On the Shopping Cart page, enter your Coupon Code and click Apply Coupon
 

16. When will my credit card be charged?
· Your credit card will be charged as soon as you authenticate payment for purchasing a product from us.
 

17. What should I do if I want to return my product?
· For some unforeseen reason of you wanting to return your product, we have a detailed page that will guide you through the entire process. Kindly refer to this link: https://www.alorair.com/page/return-policy
 

18. Do I need to include the box, manual, disks, and power adaptor when returning a product?
· While this could vary depending on the claim, we suggest you send everything that originally came in the box. Also, include the receipt as proof of purchase.
 

19. Do your prepaid labels cover international returns?
· For this matter, kindly reach out to any of our customer service representatives for further assistance.