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Hdi90 Freezing up

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I have seen questions regarding this but no answers. My unit just started doing this. It is only 1 year old and has been performing well and just started this. I have cleaned the filter 2 times and rinsed the coil as well. 

 

Answers please. 

Asked on May 30, 2022 - 08:00:27am
Jason
Answers

Alorair

Sorry for the inconvenience. Based on your description, we think there's a refrigerant leak. If you have any further questions, please feel free to contact us. For product warranty, you can contact our after-sales department. You can email them or call them. 

Tel: (888) 990 - 7469    (Monday-Friday: 07:00AM - 4:00PM) Pacific Time (PT)

Email: sales@alorair.com

Jason

What is the refridgerant capacity of the hdi90 so I can have it checked please.

Alorair

Hi Jason, the machine nameplate is marked with the dehumidification capacity of the machine under standard working conditions and the capacity of refrigerant added, you can check it.

Jason

Responded via email regarding the potential area of the leak and the shoddy workmanship. Extremely disappointed in this and request a replacement.

Alorair

Sorry for the inconvenience. Can you send us the order number? I can ask the after-sale department to replace it for you.

Jason

I have emailed information as requested and have not received a response regarding corrective actions.

Alorair

Sorry for the late reply, can you send me the order again, then I can ask the after-sale department to deal with this order first.

Jason

Order number sent via email.

Alorair

Ok, we will solve the problem for you as soon as possible.

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