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Hd55 leaking

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The unit is leaking water out the bottom of the unit. 

Asked on Jul 01, 2025 - 01:08:23pm
jamison
Answers

Dear jamison,

Thank you for bringing this issue to our attention regarding your HD55 dehumidifier. We sincerely apologize for the inconvenience caused by the water leakage.

After reviewing your faceback, we would like to assist you in diagnosing the problem:

1. Possible Cause: The water leakage from the bottom of the unit is most likely caused by a damaged water collection tray (also called a drain pan).

2. Troubleshooting Steps:
   - Please unplug the unit before inspection
   - Open the machine casing to access the internal components
   - Locate and temporarily block the drain outlet
   - Fill the water collection tray with clean water
   - Carefully observe if any water leaks from the bottom

3. Solution:
   If leakage is confirmed during this test, the water collection tray will need to be replaced. 

We appreciate your patience and understanding as we work to resolve this matter for you.

Best regards,
Alorair

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