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Home / Does Alorair monitor the web service that provides remote access?

Does Alorair monitor the web service that provides remote access?

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It seems the back-end web service that the Alorair-c app connects to goes down a lot.  The weekends are especially terrible. I will try to login to the app and it just spins and spins until it times out.  Come Monday morning, it's working again -- like someone came in to work on Monday and realized it was down and brought it back up.  Do you have monitoring systems doing synthetic transactions to the server that will page someone out when it's down?  If not, you should.  It's down again for me right now.  Chances are if I wait long enough, it'll come back up later today.

Asked on Jan 15, 2025 - 07:17:27am
Patrick
Answers

Alorair

Dear Patrick,
We apologize for the inconvenience you've experienced with the Alorair-c app's backend web service. We understand the frustration this may have caused, especially during the weekends when you rely on our service the most.
We are currently addressing the issue with urgency and are in the process of implementing a fix to ensure the service remains stable and reliable going forward. Your valuable feedback has not gone unnoticed, and we appreciate your suggestion regarding the monitoring system. We will certainly take this into consideration as we continue to develop and improve our application.
Additionally, we are excited to announce that we are in the process of developing a new app that will offer enhanced features and a more robust user experience. As a token of our apology for the disruption you've encountered, we would like to offer you a complimentary upgrade to the new app once it is released.
Thank you for your patience and understanding. We are committed to providing you with the best possible service and look forward to exceeding your expectations with our upcoming app.
Best regards,
The Alorair Team

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